Terms of service

Terms of Service

By using the website and services of SALAM, you agree to comply with the following terms and conditions. Please read them carefully.

1. General Information

  • SALAM operates through Salamofficial.co, providing an online platform for shopping within Lebanon.
  • By accessing or using the website, you agree to be bound by these Terms of Service.

2. Product Availability

  • All products are subject to availability, and we reserve the right to limit the quantity of any item.
  • If an item is out of stock, we will notify you as soon as possible.

3. Pricing

  • Prices are listed USD.
  • We reserve the right to modify prices or product details without prior notice.

4. Ordering

  • To place an order, you must provide accurate information during checkout. By submitting your order, you agree to purchase the item(s) at the listed price.
  • Once your order is confirmed, you will receive an order confirmation email with the details of your purchase.

5. Shipping and Delivery

  • We offer free delivery across Lebanon, handled by our trusted courier partners.
  • Please refer to our Shipping and Delivery Policy for full details on delivery times, tracking, and other important information.

6. Returns and Refunds

  • Returns are accepted only for damaged items, as per our Return and Exchange Policy.
  • You must request a return within 3 days of receiving your order for any damages. We do not accept returns based on personal preferences or change of mind.

7. Payment Methods

  • We accept various payment methods, including credit cards and online payment services.
  • All payments are processed through secure, encrypted payment gateways.

8. Account Security

  • You are responsible for maintaining the confidentiality of your account information, including your password.
  • If you believe your account has been compromised, please contact us immediately.

9. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages resulting from your use of the website or services.
  • In case of a defect or problem with an item, your sole remedy will be a replacement or store credit.

10. Governing Law

  • These Terms of Service are governed by the laws of Lebanon.

11. Changes to Terms

  • We reserve the right to modify or update these Terms of Service at any time. All changes will be posted on this page with the revised date.