Refund policy

Return and Exchange Policy

At SALAM, we are committed to delivering high-quality products and ensuring that our customers have a great shopping experience. We understand that sometimes things don’t go as planned, and in the unfortunate event that your items arrive damaged, we're here to assist with a hassle-free solution.

Returns & Exchanges

We offer returns and exchanges only for damaged items. Returns are not accepted for items you simply don’t like or no longer want.

  • Return Period: If your items arrive damaged, please initiate the return within 3 days from the delivery date. We cannot accept returns or exchanges for any reason after 3 days of delivery.
  • Condition of Items: The item must be returned unused and in its original condition, with all tags still attached. We cannot process returns for used or worn items.

To start a return or exchange, please reach out to us at info@salamofficial.co within 3 days of receiving your order. Provide your order number, and our customer support team will guide you through the process.

Refunds

Refunds are only available for items that arrive damaged. Once we receive the returned damaged item and verify the issue, we will process a full refund to the original payment method.

Non-returnable Items

  • Items that are not damaged or have been used.
  • Items returned after 3 days of delivery.
  • Sale or discounted items.

Damaged Goods Procedure

If your items arrive damaged during transit, we will provide you with a replacement or process a refund. Please follow these steps:

  1. Contact Us: Notify us at info@salamofficial.co within 3 days of receiving your order.
  2. Provide Proof: Include pictures of the damaged item(s) to help us quickly assess the issue.
  3. Return the Item: We will guide you on how to return the damaged goods at no cost to you.
  4. Replacement/Refund: Once we receive and inspect the damaged item, we will replace it or issue a full refund, depending on your preference.

Return Shipping

If the item is damaged, we will cover the return shipping costs.

How to Initiate a Return or Exchange:

  1. Contact Us: Email us at info@salamofficial.co within 3 days of delivery.
  2. Provide Proof: Send photos of the damaged item(s).
  3. Return the Item: Follow the instructions provided by our customer support team.
  4. Replacement/Refund: We will send you a replacement or issue a refund as soon as possible.

We strive to provide you with the best products and service, and we appreciate your understanding of our return and exchange policy. If you encounter any issues, please don’t hesitate to contact us, and we’ll work to resolve them promptly.